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Answering the Board’s Most Challenging Questions

Answering the Board’s Most Challenging Questions

In the first part of this series, I introduced the research Kudelski Security did on the subject of board communications and metrics in collaboration with our Client Advisory Council. The report is available in full here, but as with all meaty reports there’s a lot of content, so this article seeks to cover some interesting insight that didn’t make the final cut.

There were a few questions we explored in depth, based on a response from an initial survey on frequent questions CISOs are asked by the board.

The full list of questions that formed the basis of our research is listed below:

The broad consensus from our Council Members was that this question: Are we secure? How do we know was the most challenging and frequent question that boards ask CISOs. As with all strategies, there was not a one-size-fits-all approach, so the report ends up offering a range of strategies that need to be evaluated and implemented based on your unique organizational profile and board requirements. Worth noting that CISOs spend an average of 10-20 hours preparing their response to this question, so in the interests of saving time, it’s a useful question to consider.

Here are five key takeaways:

  1. One fortune 500 CISO suggests this is not a simple black or white answer as there is no such thing as 100% secure; we are always going to have more vulnerabilities, as the threats constantly change. He prefers to talk about security as a journey using a maturity model, a framework to measure progress.
  2. It was commonly agreed that this question needs to be bridged to an industry framework; the board needs to understand that you are measuring and aligning the maturity of your company’s capabilities to what the industry norm is.
  3. Start by presenting the cybersecurity maturity model – a best practice framework for your industry (like NIST CSF, ISO etc.) you are aligned to – and show where you’re at today on that journey, ultimately according to company’s maturity goals.
  4. Continue by presenting where you want to get to and pivot your answer to a risk management discussion by showing the level of current risk. You should be able to explain the board if this level is above, at or below the company’s risk profile, risk tolerance, or risk acceptance levels.
  5. Next, show the board how you reduced risk of compromise to critical assets using metrics that attest to improvement trends, as it is key to validate your state of security. Provide direct, fact-based answers that you can validate with metrics, such as event monitoring results, or with third-party audits. One of our CAC members, a CISO in the Computer Hardware industry said:

“Always have data to back up your recommendations. Stay away from opinions”

What was a particularly interesting outcome from our discussion with the Client Advisory Council CISOs was that a key metric and focus for the CISO must be the ability to respond and recover from attacks, and not just any attack, but the more targeted attacks.

This is a good way to confirm the defenses are operating well. As Pete Naumovski, VP and CISO, BCBSA states: “in a perfect world, the absolute metric for a CISO to have is the MTTD / MTTR of a more targeted attack”. Or as Ginny Davis, CIO and CSO Technicolor puts it: “Your ability to respond and recover is equally important to how secure you are”.

And while we are on presentations, here is a summary of the top-5 presentation tips:

  • Keep the same format for each board presentation, a focused message on each slide and leave plenty of white space
  • Use a heatmap to demonstrate risk drivers or a spider graph to show multiple data points
  • Keep the message on each slide focused and leave plenty of white space
  • Show progress over time, including trends, outcomes, and risk reduction
  • Show improvements in ability to respond and recover from an attack with examples of dwell time reduction for threat actors like phishing or malware.

Read the full report and get Enterprise CISOs perspectives, examples, meaningful metrics and a range of strategies to prepare CISOs for the challenging questions from the Boardroom. Look out for part 3 of this series for a more detailed focus on peer comparison.

A CISOs Guide to Board Communications

A CISOs Guide to Board Communications

Cybersecurity incidents are increasing, and with it, the pressure on CISOs to get cybersecurity right. At the heart of this challenge is getting the full support of the board of directors. The board sets the tone for the organization, gives the green light for adequate resources, ensures alignment of investments to company business objectives, and provides leadership at the organizational level on the importance of cybersecurity.

CISOs have found themselves having to hone a new set of skills around board communication and in articulating the cybersecurity program in a way that resonates with board members. Recognizing that this may be a knowledge gap for many CISOs, especially those coming up through the technical ranks, Kudelski Security conducted a research project together with members of its Client Advisory Council. The research, titled Cyber Board Communications & Metrics, seeks to help CISOs facilitate those conversations and can be accessed here.

Methodology

For this project, Kudelski Security surveyed around 80 CISOs about matters relating to board communication, such as the most common and challenging questions the board asks them. Their collective responses provide insight into what interests boards the most, what keeps them up at night, and what questions are toughest for CISOs to answer. We ended up focusing on a total of five questions in depth, covering the different paths and strategies to answer them, but here are a few highlights.

Four Key Takeaways

Across the responses we received for each question, we identified a few key takeaways. Here is a peek into best practices advice to improve CISO communication with boards and instill their confidence in the security program.

1. Get to know your board

In the long run, you’ll want to get to know your board members, their backgrounds etc. The more you understand the board members, the better you’ll be able to communicate, engage with them and get their support. As Robert Drawer, Global Director of IS, Mayer Brown LLP suggests, CISOs should have onboarding conversations with new board members, preferably face-to-face, to share the latest board presentation and metrics. Another Council member suggests discovering board members’ preferences to consume information, as some boards like visuals and others prefer dialogue. CISOs need to create a presentation that will resonate with their board.

2. Think Context

When preparing your board presentation, always provide context relating to the bigger picture, and focus on strategic elements with relevant business-centric metrics that enable to tell a story. Create a story that shows how you have aligned security program and investments to business priorities, how your controls are effective, how your strategies, investments, and outcomes make the company secure and enable business and demonstrate how your strategic plan is aligned to a framework and a maturity model and backed up by data. For example, one of our council members from the media and entertainment industry chose a spider graph to communicate the journey towards target maturity. This enabled him to provide the board with a quick view of previous maturity, current maturity, target into this year’s roadmap and goal.

3. Fail to prepare – prepare to fail (yes, that cliché)

Among the most important tasks to complete about a week before the board presentation are:

  • prepare for as many questions as possible and get as much data as you can to show that you are informed,
  • be prepared to talk only about the highlights of the presentation in case the board meeting is shorter in time than planned initially,
  • and review and update your presentation with other senior executives to get feedback on the data points and plan to make adjustments that will improve your message. Always have data to back you up. “Before presenting to the board, get buy-in from one person in the meeting who will support what you are presenting” – Robert A. Drawer, Global Director of IS, Mayer Brown LLP

4. Tell the story the board would like to hear

And finally, during the board presentation, tell the board the story the way they want to hear it, a story that demonstrates control effectiveness and results, with related business outcomes. The most productive board interactions happen when presentations become conversations.

This is just a peek inside one part of the research. For a complete look at the research and recommended board communication strategies, click here to read our Cyber Business Executive Research: Cyber Board Communications & Metrics or look out for part 2 of this 3-part series for a more detailed focus on the top questions.